Currently we only ship within Germany.
Shipment tracking
Depending on the selected shipping method, you will receive a tracking number by e-mail, which you can use to track the status of your order at any time.
Shipment tracking/liability
| Shipment tracking | Liability | |
| DHL Päckchen | No | No |
| DHL Packet | Yes | up to 500€ |
| DHL Express | Yes | up to 500€ |
| Deutsche Post | No | No |
Delivery by
Shipment tracking
With GLS, you will always receive a tracking number by email, which you can use to track the status of your order at any time.
| Shipment tracking | Liability | |
| GLS | Always | up to 750€ |
Shipping costs
To calculate the shipping costs, an algorithm is used that determines the expected delivery costs depending on the item type, size, weight and number of items, as the amount of shipping costs should be fair for everyone.
If a mistake is made and the ordered items cannot be shipped using the selected shipping method, the customer will not be disadvantaged, and the package will be shipped using the next best shipping option at no additional cost.
Due to island surcharges, we do not ship to the German islands as standard:
- die Ostfriesischen Inseln (Baltrum, Borkum, Juist, Langeoog, Norderney, Spiekeroog, Wangerooge) PLZ: 26465, 26474, 26486, 26548,26571, 26579, 26757.
- die Nordfriesischen Inseln (Amrum, Föhr, Nordstrand, Pellworm, Sylt, die meisten Halligen) PLZ: 25845, 25846-25847, 25849, 25859, 25863, 25869, 25929-25933, 25938-25942, 25946-25949,25952-25955, 25961-25970, 25980,25985-25986, 25988-25990, 25992-25994, 25996-25999
- Helgoland PLZ: 27498
- Neuwerk PLZ: 27499
- Hiddensee PLZ: 18565
- vereinzelte Adressen auf Inseln in Binnenseen wie dem Chiemsee, PLZ: 83256
Damaged/lost packages
Damaged or lost orders
If your package arrives damaged or is lost in transit, please contact us immediately at [email protected].
Damaged goods: Please send us photos of the damaged items and the packaging so that we can find a solution.
Lost parcels: If your order has not arrived, please contact us. We will check the status with the shipping service provider and arrange a replacement delivery or refund if necessary.
Returns & complaints
Returns are possible within 14 days. Please contact us in advance at [email protected] to register a return.
The customer shall bear the costs for the return shipment.
Items must be returned unused and in their original packaging.
You can find more details in our Cancellation policy.